Operating since 2010

Dependable systems.
By operation.

Indonesia’s award-winning enterprise operator and partner for Zimbra & Carbonio — across on-premise and private cloud environments — running mission-critical mail and collaboration for banks, government, and telcos, designed, operated, and supported by engineers who stay close to the system year after year.

Trusted across Indonesia

Indonesia's operator for enterprise collaboration infrastructure.

We operate Zimbra and Carbonio environments for banks, government, and telcos, with platform recognition since 2012.
Operating since 2010 · 24/7 Severity-1 support available under managed support agreements — Direct engineer-led support, without unnecessary handoffs.

Operating in Banking·Government·Telecom·Energy·Education·Insurance·Private sector·Enterprise Under NDA · since 2010
What we build

Mail and collaboration is our deep expertise — and everything that touches it.

Running mission-critical mail forces us to be excellent at the layers underneath and around it — identity, security, network, storage, observability. We sell and operate those too — no different team, no different bill.

01 · Flagship

Enterprise Messaging at any scale.

Mailbox infrastructure that runs from a few hundred users to several hundred thousand — high availability, replication, and the migration paths to get there.

02

Collaboration

File sharing and co-authoring, integrated with messaging and identity. Internal productivity that doesn't require a third browser tab.

03

SMTP Relay & MX Backup

Operated as smtp.id — a dedicated outbound relay that keeps mailbox health and delivery infrastructure separate, with secondary-MX queueing that catches inbound mail when your primary platform is down. Products: MailXOps, RelayOps, JMigrator

04

Identity & Access

Centralized authentication, SSO federation, and audited access to production.

05

Security & Availability

Hardening, backup, disaster recovery, load balancing — the unglamorous work that decides whether the platform survives a bad week.

06

Long-term Managed Support

Monitoring, incident response, tuning. The engagement that doesn't end at go-live — measured in years, not sprints.

Also operating Linux opsNetwork engineeringStorage · SANBackup & DRVMWareDockerTeleportAuthentikNginxHAProxyProxmoxPostal
What we believe

Three rules we won't break, no matter what.

01

Reliability over novelty.

We pick boring technology that survives a decade. Optimize for the engineer who will operate the system five years from now — usually still us.

02

Engineers, not account managers.

Every engagement is led directly by the engineer who will operate the system. No layered handoffs, no hand-waving.

03

Operating > deploying.

Launch day is the easy part. We measure ourselves in years of quiet uptime — not in the size of the cutover.

Case in point

Public sector mail infrastructure · 500,000+ mailboxes across government, military, police, and state-owned enterprises.

Indonesia · enterprise Zimbra & Carbonio · smtp.id relay · design · build · operate

Across ministries, agencies, military, police, and state-owned enterprises, we helped replace legacy mail platforms while preserving data residency, operational control, and long-term supportability.

We designed enterprise Zimbra and Carbonio clusters for each environment, executed phased coexistence-based migrations, and placed smtp.id underneath as the relay layer where deliverability and queue retention mattered.

Supported year after year by engineers who stay close to the systems — through major version upgrades, DR exercises, and ongoing production operations.

Specifics confirmed under MNDA. References available on request — direct engineer‑to‑engineer.
Selected engagements Anonymized · all operating · references under MNDA
Sector Scale Project Status
Public sector 500,000+ Legacy → Zimbra / Carbonio · operated Live
Banking & FSI 200,000+ Legacy → Zimbra / Carbonio · operated Live
Education 20,000+ Greenfield Zimbra · operated Live
Enterprise (multiple) 100–20K Each Mixed platforms · operated Live
The toolkit

The capabilities behind every deployment.

A curated set of platforms we deploy and operate in production. We pick technology by what survives, not by what's newest.

Zimbra
Messaging
Zimbra Collaboration
Synacor Inc · enterprise mail
Messaging
Vendor Two
mail suite
Collaboration
Vendor Three
file collab
Collaboration
Vendor Four
documents
Identity
Vendor Five
SSO / IAM
Identity
Vendor Six
federated identity
Identity
Vendor Seven
privileged access
Availability
Vendor Eight
load balancer
Availability
Vendor Nine
ADC
Security
Vendor Ten
endpoint sec
Security
Vendor Eleven
backup / DR
Security
Vendor Twelve
infra security
Mail Security
Vendor Thirteen
mail gateway
Mail Security
Vendor Fourteen
filtering
SMTP Relay
smtp.id
Outbound relay · operated by us
Secondary MX
MX Backup
Inbound queue · fail‑safe
How we work

From first call to year ten.

Engagements are deliberately small at the top and long at the tail. The same people who design also deploy and operate.

Phase 01

Assess

Audit the existing platform, traffic patterns, identity surface, and operational risks. No deck. A real diagnosis.

Phase 02

Architect

Target architecture shaped around availability, recovery, and the cost of operating it five years from now — not the cost of building it once.

Phase 03

Deploy

Migration and cutover led by whoever will own the on‑call rotation afterward. Rollbacks always planned.

Phase 04

Operate

Monitoring, hardening, incident response, and continuous tuning. The longest phase. The point.

Security & compliance posture

Built for the customer-premises reality.

We operate inside your perimeter, under your compliance regime. Two pillars matter most:

01 — Data

Your premises · your data.

Core systems and customer data stay in your environment. Support, diagnostics, and reporting are handled only as agreed.

02 — Assessment

Vendor assessment.

We support vendor assessments, access reviews, and agreed security validation activities within the contracted scope.

No conflict between our posture and yours — your certifications, your controls, your regime.
Let's talk

Start a technical discussion. Request a proposal

Direct technical discussion from the first call — with engineers involved early, not only after the deal is closed.

Phone +62 811-1017-954
Offices
Office 1Menara Bidakara
Menara Bidakara 1, 21st Floor Jl. Jend. Gatot Subroto Kav. 71-73 Menteng Dalam, Tebet Jakarta Selatan 12870 Indonesia
Phone+62 21 3012 2408 Mobile+62 811 1017 954 Emailinfo@jabetto.id Webwww.jabetto.id
Office 2Tebet
Jl. Rasamala 2 No. 22A Tebet Jakarta Selatan 12870 Indonesia
Phone021-22323235
Hours Mon-Fri · 09:00-18:00 WIB
Response Within 1 business day